Company Aims
The aim of Disten is to establish mutually rewarding relationships with our building repair partners in the Building Maintenance and Insurance restoration sectors throughout Ireland. Carefully developing new working partnerships takes time and trust. However our growing reputation and success remain based on a foundation of service excellence coupled with a clear understanding of all our customers’ needs and a genuine desire to exceed their expectations.
Location
Located in the North West, Disten Property Maintenance Limited is within easy reach of the larger centres of population in Northern Ireland and can also cover southern Ireland. Disten Property Maintenance Limited can reach any home or business within the allotted area within two hours.
Service
The service we currently provide includes the following and can be tailored to suit our clients individual needs:
– Guaranteed telephone response to arrange relevant trades within 1 hour of notification.- On site response within 2 hours.- Technical survey to provide schedule of works and cause of damage.- Written estimate provided to our Principals within 3 days of survey.- Guaranteed start date confirmed within 5–10 days of approval on quoted work.- Latest computer software and technology to ensure efficient management of maintenance work.- Digital photography – Asbestos sampling- Property drying following fire or flood damage- Costs based on client specific schedules of rates / NSR rates- All operatives clearly identifiable by means of uniform and ID.
We offer a full emergency/ interim repair service to assist customers.
Customer Service
Disten Property Maintenance Limited takes pride in ensuring all tradesmen are highly professional, presentable and courteous at all times. All tradesmen carry photographic identification and are dressed in our corporate work wear at all times.
Disten Property Maintenance Limited has grown since its inception in 2007 and will continue to grow in the future, primarily as a result of its policy of delivering a quality service at a fair price to the customer. Disten Property Maintenance Limited and its management and employees aim to provide to their customers a service of the highest quality.
At Disten Property Maintenance Limited we understand that ‘moments of truth’ are essential to customer satisfaction, so we constantly measure and monitor our performance. Through our customer care programme we check that what we do, is what our customers want, and expect from us. Furthermore, all Disten Property Maintenance Limited clients are left with a personal telephone number to call should they experience any fault with our service. Because Disten Property Maintenance Limited put effort into customer care and quality our clients can depend on Disten Property Maintenance Limited to work on their behalf with total confidence.
Disten Property Maintenance Limited is committed to providing a professional service to our service partners right the way through the job. We are committed to constantly train, monitor and source new products, methods and solutions that will ensure the on-going provision of a first class service to all our customers.